How Can We Help?
Find answers to common questions or reach out to our support team.
Common Questions
Do I need to create an account to use Scam Shield?
No. You can check up to 3 items per month without an account. Creating a free account lets you save your check history and access additional features.
What can I submit for a scam check?
You can submit text messages, emails, URLs, phone numbers, screenshots, QR codes, payment requests, and descriptions of phone calls or suspicious situations.
Who can see what I submit?
Scam Shield staff do not automatically see your submissions. Your content is analyzed by our systems to provide the service. We never sell your data to third parties.
Can my family see my scam check history?
No. Family members cannot see your checks, history, or messages unless you specifically choose to share a particular check with them.
How do I cancel my subscription?
You can cancel your subscription at any time from your Account settings. Your plan remains active through the end of your current billing period.
Do Trusted Contacts need to pay?
No. A Trusted Contact receives a free account sufficient to receive and respond to help requests. They never need to pay just to help someone they care about.
I already sent money to a scammer. What should I do?
Go to our Scam Recovery page immediately. Time matters. We'll give you a step-by-step action plan organized by urgency.
Still Need Help?
If something looks broken, you have a question about your account, or you just received a message you're not sure about, our support team is here for you. Click or tap the Send a Message button below. Fill the short form and include a short description of the issue and, if it's about a suspicious message, paste the message itself. We'll check it for you, and get back to you as quickly as possible.